Encompass Insurance
See our Products
Encompass® Insurance Claims
Quality service when you need it most
Need Help?
Call 1-800-588-7400
Excellent claims service is what we strive for.
At Encompass, your claim is our priority. That's why we've designed a responsive, customer-centric service to find just the right way to help you. Our exceptional team ranks above industry standard in overall property claims satisfaction.1
Need Help? Call our Timesaver Claim Service® representatives at 1-800-588-7400.
How to file a claim
STEP 1
Make a claim: Call 1-800-588-7400 to report a loss and we will assign a claim number to track your claim.
STEP 2
Talk with a team member: A claims team member will follow up to answer your questions and determine the best way to handle your loss.
STEP 3
Determine damages: An adjuster will evaluate the damages and prepare an estimate.
STEP 4
Review your estimate: A claims team member will discuss the damage estimate and settlement with you, based on your policy provisions, terms and coverage.
STEP 5
Wrap up your claim: Encompass will provide you the appropriate documents, payment, and address any questions you may have.
Our claims team is here to help.
For any Claims-related mail, please send to:
P.O. Box 1623
Winston-Salem, NC 27102
Encompass® Claim Payment Options
Providing a fast and hassle-free claims experience is a priority. Encompass offers two options for your convenience.
Home claims
You have the freedom to choose which company repairs your home. However, if you prefer, your Encompass home claims adjuster can often refer you to a vendor.
Auto claims
Our focus is getting you back on the road quickly with a seamless Encompass auto claims experience. You always have the right to pick the repair shop of your choice—or if you would prefer we’re happy to recommend qualified facilities nationwide.
Catastrophe Claims
Life after a catastrophe can be an emotional time. Our National Catastrophe Team members are committed to providing timely claims service to help you get your life back to normal as quickly as possible.
Subrogation Claims
If you submit a claim for a covered loss, but another party is responsible, we will work to seek reimbursement from the responsible party, which may include your deductible or other amounts paid.
1 According to a prominent independent customer service rating service.